Privacy Policy

Effective Date: April 1, 2026 | Last Updated: April 11, 2026

HORSX Holdings LLC ("we," "us," or "our") operates the HelpVote mobile application (the "App") and the website helpvote.app (together, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using HelpVote, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

Account Information: When you create an account, we collect your display name, email address, and profile photo. If you sign in with Google or Apple, we receive basic profile information from those services.
User Content: Photos, comments, votes, and other content you post or submit through the App.
Communications: If you contact us for support, we collect the content of your messages.

1.2 Information Collected Automatically

Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
Usage Data: Pages viewed, features used, voting activity, time spent in the App, crash reports, and performance data.
Location Data: Country-level location derived from your IP address to enable community features. We do not collect precise GPS location.

1.3 Information from Third-Party Services

When you sign in via Google or Apple, we receive your name, email address, and profile photo as authorized by you through those services. We do not receive your password.

2. How We Use Your Information

Purpose	Legal Basis (GDPR)
Provide, maintain, and improve the Service	Contract performance
Personalize your content feed and recommendations	Legitimate interest
Display your profile and voting activity to other users	Contract performance
Send push notifications about votes, comments, and community activity	Consent
Detect and prevent fraud, abuse, and security incidents	Legitimate interest
Analyze usage patterns through aggregated, anonymized analytics	Legitimate interest
Comply with legal obligations	Legal obligation

3. How We Share Your Information

We do not sell, rent, or trade your personal data.

We may share your information only in these limited circumstances:

With Other Users: Your display name, profile photo, country flag, votes, comments, and posted content are visible to the HelpVote community as part of the Service's core functionality.
Service Providers: We use the following third-party services that process data on our behalf under strict contractual obligations:
- Google Firebase: Authentication, cloud database (Firestore), file storage, push notifications (FCM). See Firebase Privacy Information.
- Firebase Crashlytics: Crash reporting and performance diagnostics. Collects device model, OS version, and crash stack traces. No personal data is included in crash reports.
- Google Cloud Vision API: Image content moderation to detect inappropriate content and ensure community safety. Uploaded images are analyzed and not stored by Google beyond the moderation process.
- Google Perspective API: We use the Perspective API to analyze user-generated text for toxicity and policy violations. Text content is sent to Google servers for analysis. See Google Privacy Policy.
- Cloudflare: We use Cloudflare for content delivery (CDN), edge computing, and web security. Cloudflare may process your IP address and request data. See Cloudflare Privacy Policy.
- ipapi.co: IP-based geolocation to determine your country for community features (e.g., local leaderboard). Only your country code is stored — your IP address is not retained by us.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.

4. Data Storage and Security

Your data is stored on Google Firebase servers located in the United States. We implement industry-standard security measures including:

Encryption in transit (TLS/HTTPS) and at rest
Firebase Authentication for secure sign-in
Firestore Security Rules to restrict unauthorized data access
Regular security reviews and monitoring

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

Active Accounts: We retain your data for as long as your account is active and the Service is in use.
Deleted Accounts: When you delete your account, we permanently remove all personal data, posts, votes, and comments within 30 days. Anonymized, aggregated analytics data may be retained.
Backups: Data in backups is automatically purged following our retention schedule (up to 90 days).

6. Your Rights

Depending on your location, you may have the following rights:

For All Users

Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information via your Profile settings.
Deletion: Delete your account and all associated data from Profile > Settings > Delete Account.
Opt-Out of Notifications: Manage push notification preferences in your device settings.

For EU/EEA Residents (GDPR)

Data Portability: Request your data in a structured, machine-readable format.
Restriction of Processing: Request that we limit processing of your data.
Object to Processing: Object to processing based on legitimate interests.
Withdraw Consent: Withdraw consent at any time where processing is based on consent.
Lodge a Complaint: File a complaint with your local data protection authority.

For California Residents (CCPA/CPRA)

Right to Know: Request information about the categories and specific pieces of personal data we collect.
Right to Delete: Request deletion of your personal data.
Right to Opt-Out of Sale: We do not sell personal data. No opt-out is necessary.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, use the in-app settings or contact us at privacy@helpvote.app.

7. International Data Transfers

If you are located outside the United States, your data will be transferred to and processed in the United States where our servers are located. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission, where applicable.

8. Children's Privacy

HelpVote is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will promptly delete it. If you believe a child has provided us with personal data, please contact us at privacy@helpvote.app.

9. Third-Party Links

The App may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policy of every site you visit.

10. Cookies and Tracking

HelpVote does not use cookies for tracking on any platform. The HelpVote mobile app does not use cookies. Our website (helpvote.app) does not set any cookies — it is a static informational site with no analytics, no advertising pixels, and no session tracking. We do not use advertising trackers or sell data to advertisers.

11. App Tracking and Advertising

HelpVote does not track you across other companies' apps or websites. We do not use any advertising SDKs, and we do not participate in any ad networks. We do not collect your device's Advertising Identifier (IDFA on iOS or Advertising ID on Android). There is no cross-app tracking, no behavioral advertising, and no data shared with ad brokers.

12. Content Moderation and Safety

To maintain a safe community, we use automated content moderation systems to review user-generated content (photos and text). This includes:

Automated text analysis for harmful content (hate speech, harassment, spam)
Automated image analysis via Google Cloud Vision API for inappropriate visual content
User reporting mechanisms for flagging content or users
Automated and manual review processes for reported content

We comply with applicable laws regarding the detection and reporting of child sexual abuse material (CSAM). Content identified as potential CSAM is immediately removed and reported to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline at www.missingkids.org/cybertipline, as required by 18 U.S.C. § 2258A.

13. Account Deletion

You can delete your account at any time through the App:

Open HelpVote and go to the Profile tab
Scroll down and tap Settings
Tap Privacy & Data
Tap Delete My Account
Confirm deletion

When you delete your account, we permanently delete all your personal data, including your profile, posts, photos, votes, comments, and notification history. This action is irreversible. Anonymized, aggregated analytics data may be retained. Deletion is processed immediately, with backup data purged within 90 days.

You may also request account deletion by emailing privacy@helpvote.app.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App and updating the "Last Updated" date above. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@helpvote.app
Company: HORSX Holdings LLC
Address: 75 E 3rd St, Ste 7, Sheridan, WY 82801, United States