Privacy Policy
Effective Date: April 1, 2026 | Last Updated: April 1, 2026
HORSX Holdings LLC ("we," "us," or "our") operates the HelpVote mobile application (the "App") and the website helpvote.app (together, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using HelpVote, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your display name, email address, and profile photo. If you sign in with Google or Apple, we receive basic profile information from those services.
- User Content: Photos, comments, votes, and other content you post or submit through the App.
- Communications: If you contact us for support, we collect the content of your messages.
1.2 Information Collected Automatically
- Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
- Usage Data: Pages viewed, features used, voting activity, time spent in the App, crash reports, and performance data.
- Location Data: Country-level location derived from your IP address to enable community features. We do not collect precise GPS location.
1.3 Information from Third-Party Services
When you sign in via Google or Apple, we receive your name, email address, and profile photo as authorized by you through those services. We do not receive your password.
2. How We Use Your Information
| Purpose | Legal Basis (GDPR) |
|---|
| Provide, maintain, and improve the Service | Contract performance |
| Personalize your content feed and recommendations | Legitimate interest |
| Display your profile and voting activity to other users | Contract performance |
| Send push notifications about votes, comments, and community activity | Consent |
| Detect and prevent fraud, abuse, and security incidents | Legitimate interest |
| Analyze usage patterns through aggregated, anonymized analytics | Legitimate interest |
| Comply with legal obligations | Legal obligation |
3. How We Share Your Information
We do not sell, rent, or trade your personal data.
We may share your information only in these limited circumstances:
- With Other Users: Your display name, profile photo, country flag, votes, comments, and posted content are visible to the HelpVote community as part of the Service's core functionality.
- Service Providers: We use Google Firebase for authentication, cloud database (Firestore), file storage, crash reporting (Crashlytics), and push notifications (FCM). These providers process data on our behalf under strict contractual obligations. See Firebase Privacy Information.
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
4. Data Storage and Security
Your data is stored on Google Firebase servers located in the United States. We implement industry-standard security measures including:
- Encryption in transit (TLS/HTTPS) and at rest
- Firebase Authentication for secure sign-in
- Firestore Security Rules to restrict unauthorized data access
- Regular security reviews and monitoring
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
- Active Accounts: We retain your data for as long as your account is active and the Service is in use.
- Deleted Accounts: When you delete your account, we permanently remove all personal data, posts, votes, and comments within 30 days. Anonymized, aggregated analytics data may be retained.
- Backups: Data in backups is automatically purged following our retention schedule (up to 90 days).
6. Your Rights
Depending on your location, you may have the following rights:
For All Users
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information via your Profile settings.
- Deletion: Delete your account and all associated data from Profile > Settings > Delete Account.
- Opt-Out of Notifications: Manage push notification preferences in your device settings.
For EU/EEA Residents (GDPR)
- Data Portability: Request your data in a structured, machine-readable format.
- Restriction of Processing: Request that we limit processing of your data.
- Object to Processing: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
- Lodge a Complaint: File a complaint with your local data protection authority.
For California Residents (CCPA/CPRA)
- Right to Know: Request information about the categories and specific pieces of personal data we collect.
- Right to Delete: Request deletion of your personal data.
- Right to Opt-Out of Sale: We do not sell personal data. No opt-out is necessary.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, use the in-app settings or contact us at privacy@helpvote.app.
7. International Data Transfers
If you are located outside the United States, your data will be transferred to and processed in the United States where our servers are located. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission, where applicable.
8. Children's Privacy
HelpVote is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will promptly delete it. If you believe a child has provided us with personal data, please contact us at privacy@helpvote.app.
9. Third-Party Links
The App may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policy of every site you visit.
10. Cookies and Tracking
The HelpVote mobile app does not use cookies. Our website (helpvote.app) may use essential cookies for basic functionality. We do not use advertising trackers or sell data to advertisers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App and updating the "Last Updated" date above. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@helpvote.app
- Company: HORSX Holdings LLC
- Address: 1712 Pioneer Ave, Suite 500, Cheyenne, WY 82001, United States
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